Driftwood Digital ("Driftwood Digital," "we," "us," or "our") provides remote digital services — including web design, marketing, advertising management, writing, and business consulting — to individuals and businesses ("you," "clients"). This Privacy Policy explains what information we collect, how we use and protect it, and whether it is shared with anyone else.
1. Information We Collect
We collect information you provide directly to us, and limited technical information automatically when you use our website or services:
- Contact and account information: name, email address, phone number, business name, and billing details you submit through our contact forms, quote requests, or client onboarding.
- Project and service data: content, files, images, business details, and account access you provide so we can perform the service you've hired us for (e.g., website copy, ad account access, resume details).
- Advertising account data: for clients who engage our paid advertising management services, we access campaign, budget, and performance data (impressions, clicks, cost, conversions) within the ad platforms you authorize us to manage on your behalf (such as Google Ads).
- Communications: messages, emails, and support requests exchanged with our team.
- Technical data: standard web log data such as IP address, browser type, and pages visited, collected automatically when you visit our site.
2. How We Use Your Information
We use the information we collect to:
- Deliver the services you've requested (web design, ad campaign management, reporting, writing, consulting, etc.)
- Communicate with you about your project, quotes, invoices, and support requests
- Monitor and report on the performance of advertising campaigns we manage on your behalf
- Improve our website, services, and internal tools
- Comply with legal obligations and enforce our agreements
3. How We Protect Your Data
Access to client data and connected advertising/business accounts is restricted to Driftwood Digital team members and contractors directly working on your project. Credentials and access tokens are stored in an encrypted secrets vault, not in plain text or shared documents. Client account data is never mixed or cross-referenced between different clients. We apply reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction.
4. Whether We Share Information With Third Parties
We do not sell your personal information. We do not share client data with third parties for their own marketing purposes. We only share information in these limited circumstances:
- Service providers we use to operate our business — for example, hosting providers, email delivery services, and payment processors — solely to the extent needed to provide our services to you.
- Advertising platforms you've authorized — where you've granted us access to manage a Google Ads (or similar) account, data flows through that platform under your account's own terms, not ours.
- Legal requirements — if required to comply with a valid legal process, protect our rights, or prevent fraud or harm.
- Business transfers — in the event of a merger, acquisition, or sale of assets, client information may transfer as part of that transaction, subject to this policy.
5. Data Retention
We retain client and project information for as long as needed to provide our services and to satisfy legal, accounting, or reporting requirements. You may request deletion of your data at any time by contacting us (see below), subject to any legal retention obligations.
6. Your Choices
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the information below. You may also revoke any advertising account access you've granted us at any time directly within that platform's account settings.
7. Children's Privacy
Our services are intended for businesses and individuals age 18 and older. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.